综合性博物馆儿童教育服务设计——以珠海博物馆为例
Children’s Education Service Design in Comprehensive Museums: Zhuhai Museum Case
服务设计 | 综合性博物馆儿童教育服务设计
service design | children’s education service design in comprehensive museums
综合性博物馆以知识展示为主，儿童参观常面临理解困难、参与度低与体验碎片化问题。项目基于服务设计视角，在既有展陈下构建“参观前—参观中—参观后”的全流程教育服务体系。通过探索式学习服务系统设计，将观展转化为持续性学习体验，以互动任务、情境化表达与自主探索为策略，提升认知理解参与度，促进学习延续与深化。
Comprehensive museums primarily focus on knowledge display, yet children often encounter difficulties in understanding, low levels of engagement, and fragmented experiences during visits. From a service design perspective, this project constructs a full-process educational service system—covering pre-visit, during-visit, and post-visit stages—based on existing exhibition settings. Through the design of an exploratory learning service system, museum visits are transformed into continuous learning experiences. Centered on interactive tasks, contextualized interpretation, and self-directed exploration, the design aims to enhance cognitive understanding and engagement, and to promote the continuity and deepening of museum-based learning.
